Paid Advertising, Cancellation & Refund Policy

Effective date: 23 September 2026

1. What is sold

Tripcum sells advertising visibility: profile activation periods, sponsored placements, and prepaid advertising credit. Tripcum does not sell meetings, introductions, or any advertiser's services. Before a purchase, the checkout must show the item, duration or placement, total price and currency, payment method, material restrictions, and an opportunity to correct or decline the order.

2. Confirmation and delivery

An order is confirmed only after the payment provider reports successful payment or sufficient prepaid credit is applied. Tripcum will provide a retainable confirmation containing the order reference and material purchase details. Advertising begins at the time shown in the confirmation, subject to moderation and technical availability.

3. Cancellation and refunds

If Tripcum has not begun delivering the purchased advertising, the buyer may request cancellation and a refund to the original payment method, subject to non-refundable provider charges only where lawfully and clearly disclosed before purchase.

After delivery begins, unused time or credit is refundable where required by law or where Tripcum permanently cannot provide the purchased advertising for reasons within its control. Tripcum may instead offer a proportionate extension or account credit only with the buyer's agreement. Used advertising time, redeemed coupons, promotional credit, and fully delivered sponsored placements are not refundable unless law requires otherwise.

Removal or suspension for the buyer's breach does not create a refund right, except where mandatory law says otherwise. A voluntary unpublish action pauses public display but does not automatically pause or extend a fixed activation period unless the purchase screen expressly says it will.

4. Wallet credit, failed payments, and disputes

Wallet credit can be used only for Tripcum advertising and is not transferable or redeemable for cash, except where a refund is legally required. Failed or reversed payments do not create credit. Duplicate confirmed charges will be investigated and refunded where verified.

Contact support with the order reference to request cancellation, correction, or refund. Tripcum will acknowledge the request, investigate payment-provider records, and explain the outcome. Nothing in this policy limits non-excludable rights under Kenyan consumer law.